Frequently Asked Questions

We offer a curated selection of high-quality rugs, bath mats, kitchen mats, and indoor/outdoor area rugs in a variety of styles, sizes, and materials to fit every space.

 

Yes, we carry products from trusted names like Style Well, Madison Park Signature, Home Dynamix, GelPro, Nuloom, and Jonathan Y. We source these from verified suppliers, open-box channels, or overstock distributors.

 

Unless otherwise stated on a product page, we are not directly affiliated with or officially authorized by the brands featured. Brand names are used solely for identification and compatibility purposes.

 

Some items may include limited warranty coverage, especially when stated on the product page. However, manufacturer warranties may not apply to purchases made through independent resellers like us.

 

Once your order is processed and shipped, you’ll receive an email with tracking information so you can monitor delivery status in real time.

 

We accept major credit and debit cards, PayPal, Google Pay, Apple Pay, and Buy Now, Pay Later options (where available), all processed through secure, encrypted checkout systems.

 

At the moment, we primarily ship within the United States. For special shipping requests outside the U.S., please contact our support team before placing your order.

 

Please contact our support team immediately with your order number and photos of the item. We’ll work quickly to resolve the issue with a replacement or refund.

 

Yes, some of our rugs are specifically designed for both indoor and outdoor use. Please check the product description to confirm suitability for patios, porches, or outdoor areas.

 

You can reach us via email at support@mekaylafitz.store. We’re happy to help with product questions, order updates, returns, and more.