At Mekayla Fitz Store, we stand behind the quality and durability of our rugs and mats. This Warranty Policy outlines the terms and conditions under which warranties are provided for items purchased directly from our online store at https://mekaylafitz.store.

1. Warranty Coverage

We offer a 1-year limited warranty on most of our rug and mat products, unless otherwise specified on the product page. This warranty covers:

Manufacturing defects

Structural faults or material issues under normal, intended use

Please refer to individual product listings for any specific warranty variations or additional coverage.

2. Warranty Period

The warranty period begins on the original date of purchase and remains valid for 12 months from that date.

3. How to File a Warranty Claim

If you believe your item qualifies for warranty service, please follow the steps below:

Contact Us: Email us at support@mekaylafitz.store
Provide Information: Include your order number, product name, a detailed description of the issue, and relevant photos or videos (if available)
Authorization: If your claim qualifies, we will provide return, replacement, or repair instructions

4. Warranty Exclusions

This warranty does not cover:

Damage caused by misuse, improper care, or neglect

Normal wear and tear due to regular use

Cosmetic issues that do not affect functionality

Damage caused by modifications or unauthorized repairs

Products purchased from unauthorized sellers or third-party marketplaces

5. Limitation of Liability

Mekayla Fitz Store’s responsibility is limited solely to the repair or replacement of the defective product. We are not liable for incidental, indirect, or consequential damages that result from the use or misuse of our products.

6. Additional Notes

Customers are responsible for return shipping costs unless the product arrived defective

Replacement items are subject to availability

Warranty claims are typically processed within 5–10 business days after we receive the returned item

7. Contact Information

For questions or assistance regarding our Warranty Policy, please reach out to us at:

Mekayla Fitz Store – Online Rug & Mat Store
📍 2060 N Center St, Mesa, AZ 85201
📧 support@mekaylafitz.store

Phone: +1 928 307 8911